We’ve got answers to the top questions we get asked about shipping and logistics.
If you’ve got a question, give us a call and we’ll do our best to get you sorted.
We can ship to anywhere (on earth)!
Focus West Logistics represents a combination of large multi-national carriers and small transport companies that have sound safety records and maintain a fleet of a minimum of 10 trucks. Our carriers must meet all governmental regulations pertaining to the commercial transport industry in North America.
There are no costs or hidden fees when using Focus West Logistics. You simply pay for the shipping costs on the freight you move.
A Focus West Logistics rate quote will always include fuel, there will be no FSC added to the price you’ve been quoted.
All Focus West Logistics quotes are automatically rated in Canadian funds, unless the client requests USD.
The amount of money you’ll save depends on the type of shipping you do and the current discounts you are receiving from your present carriers. At Focus West Logistics we go out of our way to provide you with as many options as possible through our instant quoting system. Through the large volume discounts we receive from our carriers, it’s not uncommon for some of our clients to save up to 50%.
A spot quote is the lowest price we can provide you with for the type of service you are seeking. To request a spot quote, click here.
When it comes to billing, you are always dealing with Focus West Logistics and only Focus West Logistics. Regardless of which carrier hauls your freight, any invoices will be applied to your account once the freight is confirmed delivered. If a carrier invoice is sent to your company in error, please contact us ASAP and we will get it resolved.
We started using John @ Focus West Logistics for LTL freight and he has proven over and over again that he wants to earn our business. When we ask for a quote he gets back to us immediately with an option and will always follow up if he is able to find a better deal, when it comes time for the freight to be picked up he follows up and ensures everything is done and taken care of. I would recommend John and his team at Focus West Logistics
Since our company switched to Focus West we have found booking/quotes and the whole shipping process to be that much easier. So happy to have spent the past year with them and hoping for many more to come. The staff are very professional and are great to deal with. Always going above and beyond for our shipping needs.
Great job! Thank you for handling our materials delivery in such an efficient and timely manner and helping to make sure that all border crossings went smoothly. With Focus, we are always confident in our shipments arriving on time and in perfect condition. It makes my job so much easier.
Focus West Logistics is such a pleasure to work with. The staff is fun, friendly and always willing to go the extra mile to make sure we are receiving the care and RATES we deserve.